Trafalgar used my refund to fix things which i was not responsible for, things which were not in good condition before I moved in.

I rented one of Trafalgar Property in Bokmakierie for 13 months. The agency did not prepare in terms of maintenance and cleaning the house before I moved in November 2021. I lived and communicated that i will not extend my stay and gave them my reasons that the house was not in good condition in August and stayed until the end of my agreement in October and requested to extend with another one month until end of November 2022. I The agency did an exit inspection on the 1st December, which I was happy with it. To my surprise, the agency used my deposit money to fix for the things which i was not responsible for from the first place. These are things which I have mentioned when I was asked of the reasons I am not extending my stay in that property. I tried to communicate with them, unfortunately they are not responding to my emails and it seems as if they are not willing to do the right thing. I fully trusted this agency but since they are capable of taking my money to fix the owner's house, I am very disappointed and not happy with their services