Trafalgar REFUND of Levy Account awaited

Trafalgar is the Managing Agent for a residential complex called Sorrento in Parow. I sold that property and to obtain a Levy Clearance Certificate I had to deposit additional funds. Property was transferred to new owner name on 18 September 2020 leaving my Levy Account with a credit balance. I have been struggling to obtain a Refund from Trafalgar ever since. I did receive finally a phone call from Yusuf Petersen on 15.02.2021 regarding my Refund and he emailed me a Form I had to complete and sign. This was done and emailed to Yusuf at Trafalgar on 166.2.2021 and again queried as no Refund yet received by 23/2 and still not to date. Hopefully your organization will be able to assist. My Cell number is *** I expect full repayment plus Interest on amount due since 18.09.2020 to receipt of funds.