Trafalgar Property Management is the worst Property Agency ever!!!

They are the worst of the worst. I complained for two weeks about blockage of a drain in the shower. Mind you, the shower is our only hygiene outlet. No one comes and accidentally the daughter of the owner came when the kids are alone to ask them questions. Not to call me or the lease holder, they ask kids!!! Now after all that, the agency tells me that is it at my expense because the blockage is due to food, how when we use one pipe with the people upstairs and they have complained about it before we lived here. These people are ****** yeses. Do not maintain the property but still charge you for it