Trafalgar Property Management - appalling service

Trafalgar Property Management manage the town house in which I have for many years owned a unit. On 18 February I reported leakage from the roof due to rain coming into the unit and causing damage - a situation the managing agent needs to attend to as they acknowledged. Now, 15 March, absolutely no work has been done to fix the defect or repair the damage. My follow up emails are fobbed off with with excuses such as "submitting quotes", "awaiting invoices" "trustee approval" and the latest retort - "I've instructed him [presumably the contractor] to get going" . This company was once a pleasure to deal with. Sadly this is no longer the case.