trafalgar pathetic service since october 2014

hi a tracy Roberts management team is rude , and instead of assisting with numerous requests since October 2014 ,second report has been sent now, I requested a maintenance person to attend to a problem in the common property veranda both sides , a Wilfred sickle initially claimed that servitude pipes need to be sorted out by the owner and not the body corporate , in spite of proving this not true , they refused to assist, then a Elisha kisten trustees relative had someone to check about 3 months after a requests , this maintenance person quoted Trafalgar and mistakenly put to install my washing machine. This was corrected at the agm ,and up to know this tracy Roberts refuse to give the owners the original agm minutes but a summary of this, and to make matters worst she has insulted me and demanded why do I need the body corporate to pay for the installation of my washing machine, this was a joke as since the agm , a new assessor was sent to evaluate the problem and a new amended quote was sent via tracys team to the trustee also a joel kisten . this tracy has now stated that I sent the invoice to install my washing machine but its her assessor. Now she has threatened legal .