JVdb
Jenna-Leigh Van der burg

1 reviews | Active since Sept 2011

10 Oct 2020, 11:22

Trafalgar - no concern for safety in the properties they manage

Please please do not move into any complex run by trafalgar!! Especially stone crest !!! I have just moved into a place Here and have been here For a week . One week! One storm and my whole bathroom was flooded . Moving is stressful enough without this added stress . The landlord was amazing and came through ASAP . When we opened the roof hatch in the bathroom there is a whole tile missing from the roof - meaning there is full exposure from the outside elements !! The landlord can’t fix it due to sectional title . I have now been requesting urgent assistance from trafalgar for almost a week as this is an urgent situation and a serious danger as one storm or any rain and the whole roof could collapse in the bathroom . Please let me re iterate this is not a minor leak. It is a gaping whole in the roof . Trafalgar seems to have absolutely no haste in the matter . To make matters worse I have chatted to numerous other tenants and they are all complaining of leaks and having no luck in repairs from body corporate . I am so shocked and feel so badly for the home owners and tenants renting here as if trafalgar does not start taking this seriously owners are going to loose tenants left right and centre and as a tenant you are well within your rights to vacate without notice and get back full deposit and admin fees as the leak is a health hazard and so dangerous . I truly am so shocked by this and trafalgar inability to act promptly on such a serious danger . I am literally at the point of vacating due to this . And I once again stress how bad I feel for the owners and landlords! Please if anyone knows please can you advise if this can Be reported to the housing tribunal? This is so so dangerous . And please if you are looking for a new place I would recommend staying far away from any property being managed by trafalgar from my experience . All they keep saying to me is they getting quotes . If it was a minor leak I could maybe understand this taking a bit of time but due to the urgency and the severity of the hole in the roof this should be dealt with as an emergency ! I am at a complete loss for words

0
Replies (3)
Trafalgar
Trafalgar's reply12 Oct 2020, 10:42
Official
Good morning, 
Feedback from our branch:

All owners and Trustees are aware of roof problems at the complex and at the next general meeting the Body Corporate will have to decide on a course of action. 

We have today confirmed that a team is onsite, attending to the repairs.

Regards Trafalgar
JVdb
Jenna-Leigh Van der burg's update13 Oct 2020, 21:39
Reviewer Update
Amazing service : Hi there . I would like to thank trafalgar for resolving the matter as promptly as they could . To the whole team at trafalgar please know my frustrations were not with you but with the fact of having just moved in to be faced with a severe leak. And I was instructed to please get involved . Apologies if it all you ever found me overly firm please know that was never the intention . As mentioned I was merely feeling exceptionally frustrated with the situation. A big thank you again to the trafalger team 5 star!!! Thank you Again
Trafalgar
Trafalgar's reply14 Oct 2020, 08:58
Official
Thank you for taking the time to give such good feedback
Regards
Trafalgar