Trafalgar *********** personnel

I would like to complain about Trafalgar that manages Morgenhof Estate. My credit record is affected due to an issue I reported in December 2020 for a water bill for over R3000 in a unit occupied by 1 person. I was paying what I could thinking that they will address my issue on time. I ended up sending numerous emails asking them to assist with the investigation because it cannot be tgta one person can use so much water. They dragged their feet until September 2021. Then they sent someone to investigate then came back and said there was a leak inside the toilet and they instructed the contractor to fix without talking to me. The next thing now I owe their contractor. I have my own handy man who fix stuff in my unit. As we speak my bill is over R20000 and my credit record is ruined. They charge me debt collection fees for something that could have been resolved in January already.