Trafalgar fails again

Trafalgar Sea Point is the worst run office I have yet experienced. The city council dictates the plumbing and electrical compliance necessary for COC's to be issued during the sale of an apartment. Trafalgar take it upon themselves to stall the process as they need to authorise the city council requirements before it may be implemented. But then they stall the process so much that you are in danger of the property transfer not going through. Trafalgar are unable to setup a meeting with the plumber in order that the project can be discussed and implemented. What does one do under such circumstances?