Trafalgar Customer Service-BAD, BAD, BAD, BAD

I rented a property in Bellville, Cape Town, moved out 30 September 2021 and after complying with all the requirements as prescribed by Trafalgar, a month and 2 days later I have not received my Deposit back, after numerous emails and telephone calls, I've been given the runaround by the managing agents Monique Hendricks and Nicole. Empty promises are being made, these people are ************* and feels no responsibility towards their loyal clients. I was promised that the refund would reflect in my account 02 November 2021, unsurprisingly ,no payment, when I called today 02 Nov, another promise they would reply, no reply. I emailed their Regional office to complain, no reply either. My only resolve is now legal action and to Report them to EAAB. Bad experience, bad customer service, be careful before signing contracts with this company.