Trafalga!!!

It is 17 Elmwood in Sunninghill. Pretoria branch, phone ********** 963. We had a burst geyser last year in January. it was eventually sorted out after a struggle, as a result of the burst geyser our laminate floors which were less than 2 weeks old were damaged. we claimed via Trafalga and we were given amounts for the roof (which needed to be painted) and the floor which had to be redone. the claim took a long time to be resolved and when we got a response from insurance they wanted an excess of R2500 which we did not have and this excess was separate from the roof which would have totalled R5000 which is why we opted to fix the floor ourselves. Trafalgar gave us the money and we fixed the floor. after a while we were told we had to get the material from Top Carpets as they had already purchased the material, this amount was charged to our account and we paid it and collected the material which is in our garage as we speak because it was already ordered. we queried our account and we were told that it is now clear after a number of debits, credits and excess put through. though we did not understand this we left the matter as it got very ugly and I reported to Adele who is the manager there at the time and probably still is but she did not give much of a response as well, I even asked for any apology for being treated as if I am a leper I did not get any. Carla P is the one handling this matter. it was left at that and our account was clear. come end of January we get a bill that is just over R9000 and the explanation is that insurance did not pay and there were mistakes (clerical) made on the system and now that this has been corrected we owe money. I do not claim to be a fundi or an astronaught, all I want is to understand this, if insurance paid, what happened to that money and why were we made to pay for the material? if they did not pay, what did they cover? if there was a clerical error made on capturing, how long does it take to reconcile your books and pick up the error to charge my account? if there was an error, doesn't courtesy say that you communicate with the client prior to charging them and making them understand why they suddenly owe such a huge bill? is it not taking me for granted when you can just go about your process and not involve me in them? I have complained before to the manager, I am yet to get satisfaction.

This is the 3rd week and still no resolution, still getting the run around. I wonder what it would take to get my issue resolved with Trafalgar. And I will keep writing and create more awareness so that people know what they are getting themselves into. How many are we aggrieved that we sit back and watch things get messed up?

A million thanks to Karien Coetzee for taking time to listen and help resolve my issue. A special thank you to Michele Van Der Walt, you went all out to help and thank you for your patience when I lost mine. you guys know how to deal with clients. Kudos toy and be Blessed. I am a happy client.