1 reviews | Active since May 2014
****** BOOKSHELF?????????????
<p>Trafalgar Property Management appointed a contractor named Vusi to paint my.flat in March 2016. The painters damaged my bookshelf by dropping paint on it. The contractor revarnished the bookshelf. HE DID AN AWFUL JOB WHICH MADE THE BOOKSHELF LOOK WORST. In October he got wood restorers to take the bookshelf and repaint it. They also did a very bad job. I sent the bookshelf back to the wood restorers to be sorted out. When the guy came to pick up the bookshelf I told him I was moving to Durban and he needed to return the bookshelf. He didn't pitch. I then called Vusi again to infor him. He said he will call me back that never happened. </p> <p> </p> <p>To date I have heard nothing about my bookshelf. </p> <p> </p> <p>IF YOU DAMAGE MY PROPERTY YOU NEED TO FIX IT. TRAFALGAR PROPERTY MANAGEMENT IS DOING NOTHING. IT IS THEIR CONTRACTOR. IT IS THE CONTRACTORS RESPONSIBILITY TO SORT OUT MY BOOKSHELF AS HE DAMAGED IT. </p> <p> </p> <p>NOW I STILL.WAITING TO HEAR ABOUT MY BOOKSHELF WHICH I NOW CONSIDER ******.</p>
Good morning,
I sent you an email in this regard - need some more details please.
Kind regards
Karien Coetzee
National Property Management Consultant
***
Good morning,
I sent you an email in this regard - need some more details please.
Kind regards
Karien Coetzee
National Property Management Consultant
***
Feedback received from the Insurance Broker :
The contractor Vusi accommodated the client by getting a wood restorer to fix the item and he has paid them. When the wood restorer dropped off the bookshelf the client was still not happy. The client then called the wood restorer herself to collect the bookshelf in order to restore to her satisfactory without letting Vusi the contractor know and now it becomes the contractors problem. I have liaised with the contractor and requested he gets hold of the wood restorer in order to courier the bookshelf to the client who resides in Durban now. The contractor will be in contact with Romola the client in order to resolve the problem.
Feedback received from the Insurance Broker :
The contractor Vusi accommodated the client by getting a wood restorer to fix the item and he has paid them. When the wood restorer dropped off the bookshelf the client was still not happy. The client then called the wood restorer herself to collect the bookshelf in order to restore to her satisfactory without letting Vusi the contractor know and now it becomes the contractors problem. I have liaised with the contractor and requested he gets hold of the wood restorer in order to courier the bookshelf to the client who resides in Durban now. The contractor will be in contact with Romola the client in order to resolve the problem.
TO DATE THE CONTRACTOR HAS NOT CONTACTED ME ABOUT COURIERING THE SHELF TO ME.
THAT JUST GOES TO SHOW THAT TRAFALGAR PROPERTY MANAGEMENT APPOINTS CONTRACTORS WITH NO INTEGRITY AND TOTAL DISREGARD FOR MY PROPERTY.
TO DATE THE CONTRACTOR HAS NOT CONTACTED ME ABOUT COURIERING THE SHELF TO ME.
THAT JUST GOES TO SHOW THAT TRAFALGAR PROPERTY MANAGEMENT APPOINTS CONTRACTORS WITH NO INTEGRITY AND TOTAL DISREGARD FOR MY PROPERTY.
I HAVE NOT BEEN CONTACTED TO DATE TO MAKE ARRANGEMENTS FOR MY BOOKSHELF TO BE DELIVERED TO ME.
THIS GOES TO SHOW UTTER AND TOTAL DISREGARD FOR MY PROPERTY BY TRALFALGAR PROPERTY MANAGEMENT WHO I PAY EVERY MONTH FOR MANAGING WATERFORD PROPERTY.
CLEARLY THIS MATTER DOESN'T SEEM URGENT. OR MAYBE I AM NOT RIGHT COLOUR SKIN FOR MY PLEA'S TO BE HEARD.
I HAVE NOT BEEN CONTACTED TO DATE TO MAKE ARRANGEMENTS FOR MY BOOKSHELF TO BE DELIVERED TO ME.
THIS GOES TO SHOW UTTER AND TOTAL DISREGARD FOR MY PROPERTY BY TRALFALGAR PROPERTY MANAGEMENT WHO I PAY EVERY MONTH FOR MANAGING WATERFORD PROPERTY.
CLEARLY THIS MATTER DOESN'T SEEM URGENT. OR MAYBE I AM NOT RIGHT COLOUR SKIN FOR MY PLEA'S TO BE HEARD.
Good day Romola
Vusi the contractor confirmed that he is busy liaising with the book restorer and once he has the bookshelf delivered to him he will call me to confirm the way forward. Maybe it would be best if we have a family member or a friend details in order to drop off the bookshelf and the you can collect the bookshelf at a later stage. If Vusi the contractor arranges to courier the bookshelf he ( the contractor nor Trafalgar can be held responsible is something goes wrong in the hands of the courier.
Kindly confirm.
Kind regards
Ursula Diogo
Claims Consultant
Trafalgar Financial Services (PTY) LTD
Tel: 011 **********
Fax: **********
Email: **********
IMPORTANT NOTE: Please e-mail all new claims to be registered to – **********
THIS IS THE RESPONSE I GOT????????????????IS THIS FAIR? ???????
Good day Romola
Vusi the contractor confirmed that he is busy liaising with the book restorer and once he has the bookshelf delivered to him he will call me to confirm the way forward. Maybe it would be best if we have a family member or a friend details in order to drop off the bookshelf and the you can collect the bookshelf at a later stage. If Vusi the contractor arranges to courier the bookshelf he ( the contractor nor Trafalgar can be held responsible is something goes wrong in the hands of the courier.
Kindly confirm.
Kind regards
Ursula Diogo
Claims Consultant
Trafalgar Financial Services (PTY) LTD
Tel: 011 **********
Fax: **********
Email: **********
IMPORTANT NOTE: Please e-mail all new claims to be registered to – **********
THIS IS THE RESPONSE I GOT????????????????IS THIS FAIR? ???????
TO DATE I HAVE NOT BEEN INFORMED ABOUT THE EXPECTED ARRIVAL OF MY BOOKSHELF.
THIS GOES TO SHOW UTTER AND TOTAL DISREGARD FOR MY PROPERTY.
TO DATE I HAVE NOT BEEN INFORMED ABOUT THE EXPECTED ARRIVAL OF MY BOOKSHELF.
THIS GOES TO SHOW UTTER AND TOTAL DISREGARD FOR MY PROPERTY.
TRAFALGAR HAS NOT CONTACTED ME WITH REGARD TO MY BOOKSHELF.
TRAFALGAR HAS NOT CONTACTED ME WITH REGARD TO MY BOOKSHELF.
Hi Ramona, this is not true - Ursula from our insurance brokers have been in contact with you in this regard. And she has been trying to faciliate something that is actually not our doing but between the contractor and the subcontractor.
Hi Ramona, this is not true - Ursula from our insurance brokers have been in contact with you in this regard. And she has been trying to faciliate something that is actually not our doing but between the contractor and the subcontractor.
Trafalgar only contacts me when I post a response on Hello Peter.
Now a new problem. The courier cannot deliver my bookshelf as it needs to be dismantled. Find a another courier.
Trafalgar SORT IT OUT. I PAY YOU MANAGING AGENT FEES.
Trafalgar only contacts me when I post a response on Hello Peter.
Now a new problem. The courier cannot deliver my bookshelf as it needs to be dismantled. Find a another courier.
Trafalgar SORT IT OUT. I PAY YOU MANAGING AGENT FEES.
I still have not received confirmation of the delivery of my bookshelf.
IT HAS BEEN A MONTH NOW.
I ONLY GET EXCUSES.
I ONLY GET A Response when I post on HelloPeter.
This shows total disregard for my personal property.
I still have not received confirmation of the delivery of my bookshelf.
IT HAS BEEN A MONTH NOW.
I ONLY GET EXCUSES.
I ONLY GET A Response when I post on HelloPeter.
This shows total disregard for my personal property.
I reported this issue on 29 Oct 16.TO DATE I HAVE NOT RECEIVED MY BOOKSHELF.
THE LATEST EXCUSE THE CONTRACTOR HAS NOT FOUND A COURIER AS YET!!!!?????????
WHEN WILL I RECEIVE MY BOOKSHELF???????????????????????
I reported this issue on 29 Oct 16.TO DATE I HAVE NOT RECEIVED MY BOOKSHELF.
THE LATEST EXCUSE THE CONTRACTOR HAS NOT FOUND A COURIER AS YET!!!!?????????
WHEN WILL I RECEIVE MY BOOKSHELF???????????????????????
I HAVE NOT RECEIVED MY BOOKSHELF.
This says alot about Trafalgar Property Management. It shows total disregard for my property. They have no business ethics.
They appointed the contractor and it is their responsibility to get my bookshelf back.
IT HAS BEEN MORE THAN 2 MONTHS NOW?????????????????¿????????????????????????
WHERE IS MY BOOKSHELF???????????????
I HAVE NOT RECEIVED MY BOOKSHELF.
This says alot about Trafalgar Property Management. It shows total disregard for my property. They have no business ethics.
They appointed the contractor and it is their responsibility to get my bookshelf back.
IT HAS BEEN MORE THAN 2 MONTHS NOW?????????????????¿????????????????????????
WHERE IS MY BOOKSHELF???????????????
I HAVE NOT RECEIVED MY BOOKSHELF.
This says alot about Trafalgar Property Management. It shows total disregard for my property. They have no business ethics.
They appointed the contractor and it is their responsibility to get my bookshelf back.
IT HAS BEEN MORE THAN 2 MONTHS NOW?????????????????¿????????????????????????
WHERE IS MY BOOKSHELF???????????????
I HAVE NOT RECEIVED MY BOOKSHELF.
This says alot about Trafalgar Property Management. It shows total disregard for my property. They have no business ethics.
They appointed the contractor and it is their responsibility to get my bookshelf back.
IT HAS BEEN MORE THAN 2 MONTHS NOW?????????????????¿????????????????????????
WHERE IS MY BOOKSHELF???????????????
17 FEBRUARY 2017 AND STILL I HAVE NOT RECEIVED MY BOOKSHELF???????????????????????????
17 FEBRUARY 2017 AND STILL I HAVE NOT RECEIVED MY BOOKSHELF???????????????????????????
Good morning,
The contractor has been in contact with you several times and you are not accepting any of their suggestions. Nothing more that we can do.
Karien Coetzee
National Property Management Consultant
***
Good morning,
The contractor has been in contact with you several times and you are not accepting any of their suggestions. Nothing more that we can do.
Karien Coetzee
National Property Management Consultant
***
THE LAST PHONE CALL I GOT FROM VUSI WAS IN JANUARY 2017 ASKING ME TO FIND A COURIER ????????????????????????
IS THAT MY RESPONSIBILITY TO FIND A COURIER?????????????????????????
CLEARLY TRAFALGAR DOES NOT HAVE THEIR PRIORITIES IN ORDER.
THE LAST PHONE CALL I GOT FROM VUSI WAS IN JANUARY 2017 ASKING ME TO FIND A COURIER ????????????????????????
IS THAT MY RESPONSIBILITY TO FIND A COURIER?????????????????????????
CLEARLY TRAFALGAR DOES NOT HAVE THEIR PRIORITIES IN ORDER.
As you know - the reason for this is that Vusi (who is an independent contractor and not one of Trafalgar's employees) have contacted several couriers and none of them were prepared to move the bookshelf in one piece, but you are refusing them to dismantle it. So Vusi asked if you had contact with any contractors or have any friend or family member that might go down to Durban and then he would pay for the item to be transported and you still refused .
As you also know this happened partly due to you not informing anyone that you will be moving to Durban. You called the carpenter direct to collect the bookshelf because there were some painting that needed to be rectified and within 3 days you relocated.
The contractor is out of options at the moment and needs your co-operation in this regard.
As you know - the reason for this is that Vusi (who is an independent contractor and not one of Trafalgar's employees) have contacted several couriers and none of them were prepared to move the bookshelf in one piece, but you are refusing them to dismantle it. So Vusi asked if you had contact with any contractors or have any friend or family member that might go down to Durban and then he would pay for the item to be transported and you still refused .
As you also know this happened partly due to you not informing anyone that you will be moving to Durban. You called the carpenter direct to collect the bookshelf because there were some painting that needed to be rectified and within 3 days you relocated.
The contractor is out of options at the moment and needs your co-operation in this regard.
THE REASON YOU CANNOT DISMANTLE IT, IT HAS BEEN PAINTED OVER AND THE BOOKSHELF WILL GET DAMAGED. COMMON SENSE. THEN IF I AUTHORISE THE DISMANTLING AND NUTS AND BOLTS AND THE WOOD OF BOOKSHLEF GETS FURTHER DAMAGE, YOU WILL SAY IT IS MY PROBLEM AND YOU WONT TAKE RESPONSIBILITY. IT IS TRAFALGARS RESPONSIBILITY AS VUSI WAS EMPLOYED BY YOU TO PAINT MY FLAT AND THROUGH THIS NEGLIGENCE THE BOOKSHELF GOT DAMAGED.
I DID INFORM THE WOOD RESTORERS THAT I WOULD BE MOVING AND I REQUIRED THE BOOKSHELF BACK ON THE WEDNESDAY. I AM THE OWNER OF THE FLAT AND NOT THE TENANT OF TRAFALGAR TO MAKE IT PUBLIC KNOWLEDGE THAT I WAS MOVING.
THE CARPENTER INFORMED ME THAT SHOULD I NOT BE SATISFIED WITH THE PAINT JOB, I WAS TO CALL THEM BACK. WHEN THE BOOKSHELF WAS ORIGINALLY DELIVERED THE PAINT WAS WET SO I COULD NOT INSPECT THE QULAITY OF THE JOB.
I LEFT JHB ON 21 OCTOBER 2016, IT IS 17 FEBRUARY 2017 AND I STILL DO NOT HAVE MY PROPERTY BACK. SO WHAT DOES THAT SAY ABOUT THE EFFORT FROM TRAFALGAR TO SEND MY PROPERTY TO ME???????????
AS USUAL YOU DONT ACCEPT RESPONSIBILITY????????????????
THE REASON YOU CANNOT DISMANTLE IT, IT HAS BEEN PAINTED OVER AND THE BOOKSHELF WILL GET DAMAGED. COMMON SENSE. THEN IF I AUTHORISE THE DISMANTLING AND NUTS AND BOLTS AND THE WOOD OF BOOKSHLEF GETS FURTHER DAMAGE, YOU WILL SAY IT IS MY PROBLEM AND YOU WONT TAKE RESPONSIBILITY. IT IS TRAFALGARS RESPONSIBILITY AS VUSI WAS EMPLOYED BY YOU TO PAINT MY FLAT AND THROUGH THIS NEGLIGENCE THE BOOKSHELF GOT DAMAGED.
I DID INFORM THE WOOD RESTORERS THAT I WOULD BE MOVING AND I REQUIRED THE BOOKSHELF BACK ON THE WEDNESDAY. I AM THE OWNER OF THE FLAT AND NOT THE TENANT OF TRAFALGAR TO MAKE IT PUBLIC KNOWLEDGE THAT I WAS MOVING.
THE CARPENTER INFORMED ME THAT SHOULD I NOT BE SATISFIED WITH THE PAINT JOB, I WAS TO CALL THEM BACK. WHEN THE BOOKSHELF WAS ORIGINALLY DELIVERED THE PAINT WAS WET SO I COULD NOT INSPECT THE QULAITY OF THE JOB.
I LEFT JHB ON 21 OCTOBER 2016, IT IS 17 FEBRUARY 2017 AND I STILL DO NOT HAVE MY PROPERTY BACK. SO WHAT DOES THAT SAY ABOUT THE EFFORT FROM TRAFALGAR TO SEND MY PROPERTY TO ME???????????
AS USUAL YOU DONT ACCEPT RESPONSIBILITY????????????????
Even though Trafalgar did not cause the damage we have been intervening the whole time. The contracted undertook to get the bookshelf to you and cover the costs -if there is further damage he will cover it.
Even though Trafalgar did not cause the damage we have been intervening the whole time. The contracted undertook to get the bookshelf to you and cover the costs -if there is further damage he will cover it.
Just for clarification - the contractor was not employed by Trafalgar but by the Insurance company. But still we are trying to assist.
Just for clarification - the contractor was not employed by Trafalgar but by the Insurance company. But still we are trying to assist.
I still have not received my bookshelf. I don't even know if my bookshelf still exists.
I was told by the contractor that he would deliver the bookshelf. I M STILL WAITING????????
THIS IS THE CONTRACTOR EMPLOYED BY THE INSURER WHO TRAFALGAR INSURES WITH.
I AM STILL WAITING????????
Does my bookshelf still exist????????
I still have not received my bookshelf. I don't even know if my bookshelf still exists.
I was told by the contractor that he would deliver the bookshelf. I M STILL WAITING????????
THIS IS THE CONTRACTOR EMPLOYED BY THE INSURER WHO TRAFALGAR INSURES WITH.
I AM STILL WAITING????????
Does my bookshelf still exist????????
DOES MY BOOKSHELF STILL EXIST????
I HAVE NOT RECEIVED ANY REASSURANCE.
A DATE HAS NOT BEEN FIXED FOR THE DELIVERY OF MY BOOKSHELF????????
THE CONTRACTOR DOESN'T RESPOND????????
WHERE IS THE ACCOUNTABILITY? ?????
DOES MY BOOKSHELF STILL EXIST????
I HAVE NOT RECEIVED ANY REASSURANCE.
A DATE HAS NOT BEEN FIXED FOR THE DELIVERY OF MY BOOKSHELF????????
THE CONTRACTOR DOESN'T RESPOND????????
WHERE IS THE ACCOUNTABILITY? ?????
Good morning,
As explained the Contractor will have to make special arrangements to drive through to Durban to deliver your bookshelf in person - seeing that you do not want the bookshelf dismantled and that is the only way a courier will transport it. He now has to find time to make this trip and it will be appreciated if you can be patient a little while longer as it takes time to fit a trip to Durban into a busy schedule. It will be quicker if you allow him to send it with a courier.
Kind regards
Karien Coetzee
National Property Management Consultant
Good morning,
As explained the Contractor will have to make special arrangements to drive through to Durban to deliver your bookshelf in person - seeing that you do not want the bookshelf dismantled and that is the only way a courier will transport it. He now has to find time to make this trip and it will be appreciated if you can be patient a little while longer as it takes time to fit a trip to Durban into a busy schedule. It will be quicker if you allow him to send it with a courier.
Kind regards
Karien Coetzee
National Property Management Consultant
This issue has been pending from October 21 2016. It is now 26 April 2017. IT IS 6 MONTHS NOW???????
PLEASE SEE PREVIOUS RESPONSES WITH REGARD TO DISMANTLING.
HE HAS HAD ENOUGH TIME. I DON'T EVEN SEE A RESPONSE TO THE EMAIL THAT YOU SENT.
DOES MY BOOKSHELF STILL EXIST?
ALTERNATIVE COURIERS CAN BE FOUND.
I WANT MY PROPERTY BACK????????
I HAVE BEEN MORE THAN PATIENT. IF IT WAS YOUR PROPERTY WOULD YOU HAVE THE SAME ATTITUDE??????
This issue has been pending from October 21 2016. It is now 26 April 2017. IT IS 6 MONTHS NOW???????
PLEASE SEE PREVIOUS RESPONSES WITH REGARD TO DISMANTLING.
HE HAS HAD ENOUGH TIME. I DON'T EVEN SEE A RESPONSE TO THE EMAIL THAT YOU SENT.
DOES MY BOOKSHELF STILL EXIST?
ALTERNATIVE COURIERS CAN BE FOUND.
I WANT MY PROPERTY BACK????????
I HAVE BEEN MORE THAN PATIENT. IF IT WAS YOUR PROPERTY WOULD YOU HAVE THE SAME ATTITUDE??????
I AM STILL WAITING FOR MY BOOKSHELF.
NO DATE HAS BEEN SET FOR THE DELIVERY IF MY BOOKSHELF????
DOES MY BOOKSHELF STILL EXIST? ?????
I AM STILL WAITING FOR MY BOOKSHELF.
NO DATE HAS BEEN SET FOR THE DELIVERY IF MY BOOKSHELF????
DOES MY BOOKSHELF STILL EXIST? ?????
The date for the delivery of my bookshelf was 26 May 2017.
On 26 May 2017 I get an email from the contractor that he cannot deliver due to his vehicle having issues.
1. The contractor committed to the date. So when I hear his excuse it says to me he never had any intention to deliver on 26 May 2017.
2. I have been waiting from 21 October 2016 for my property to be delivered. HOW MANY MORE MONTHS MUST I WAIT??????????????
I AM STILL WAITING FOR MY PROPERTY TO BE DELIVERED......
The date for the delivery of my bookshelf was 26 May 2017.
On 26 May 2017 I get an email from the contractor that he cannot deliver due to his vehicle having issues.
1. The contractor committed to the date. So when I hear his excuse it says to me he never had any intention to deliver on 26 May 2017.
2. I have been waiting from 21 October 2016 for my property to be delivered. HOW MANY MORE MONTHS MUST I WAIT??????????????
I AM STILL WAITING FOR MY PROPERTY TO BE DELIVERED......
WHEN WILL MY BOOKSHELF BE DELIVERED??????????
WHEN WILL MY BOOKSHELF BE DELIVERED??????????
I HAVE NOT RECEIVED MY BOOKSHELF.
I PAY TRAFALGAR A MANAGING AGENT FEE. CLEARLY THEY DON'T CARE.
ACTIONS SPEAK LOUDER THAN WORDS
I HAVE NOT RECEIVED MY BOOKSHELF.
I PAY TRAFALGAR A MANAGING AGENT FEE. CLEARLY THEY DON'T CARE.
ACTIONS SPEAK LOUDER THAN WORDS