SORT OUT THE MESS AT RMS

RMS will be the reason i will not be renewing my lease with Trafalgar and it's quite sad cause I like staying at RBS and the convenience it offers me. Every month I experience prolems with a company I didn't even sign a lease with. The system is ludicrous and the service even worse. I don't understand why can't we have convensional prepaid electricity meters whereby I can buy my own electricity anywhere and punch in the numbers. However every month I'm tasked with emailing POPs and endless calls to allocate my payments. Why can't payments be alloacted immediately and automatically? Who do they think pays for the data and airtime used to call these people monthly. To make matters worse, when you call these guys, you can hold for up to 30 minutes. They never respond to emails until you call them. Their whatsapp service is a joke. Why must I deal with that? I find myself having to pay so much money to get my payment allocated whereas I could use that money to pay for the actual electricity. I'm beyond disappointed and I find myself agitated everytime I have to call them. Trafalgar must deal with this problem cause I didn't ask to be inconvenienced in this way. Something as simple as allocating a payment takes forever. I will no longer be spending hundreds of rands of airtime every month. Put your people in order. I can't deal with this and I can't wait to move out.