Shocking Lack of Service

I am a resident owner at one of the properties you purport to manage in Sea Point. Around 3am this morning the gale-force wind blew out one of our aluminium double sliding doors together with the glass. I have been communicating with Angelique since 9.30am. She has sent 2 different contractors to attend to the problem. Despite knowing the nature of the problem, the first contractor that she sent turned out to be an electrician/handyman and was obviously unable to assist. The second contractor, Dewald from Block Watch came and had a look at the problem. He communicated with Angelique, who then phoned me to confirm whether I would be prepared to pay for wood to block the hole up until Monday when an aluminium sliding door company could fix the problem permanently. Of course I was prepared to do this, and I agreed to this with Angelique. So imagine my surprise when Block Watch arrived a few hours later, not with wood to block the hole up, but instead with bubble wrap! Needless to say, the bubble-wrap blew off 30 minutes after the contractor left. He had said he would come back today to secure the hole properly but he has still not done so and his boss Dewald is not answering my calls. I am on an 8th floor flat and Cape Town is experiencing gale force winds. After voicing my discontent with Angelique, she attempted to pass the buck by saying the body corporate here does not allow drilling on a weekend and that is why the wood could not be installed. This does not make sense at all and she contradicts herself because the contractor used a drill to put the bubble wrap up anyway. It is now 19h30 and Angelique refuses to help until Monday. This situation is highly unacceptable, and more to the point, downright dangerous as the wind is rushing through my flat carrying objects with it. I only approached Trafalgar because they are the property managers here and manage the insurance. Had I known how useless Trafalgar and specifically Angelique would be, I would have arranged a contractor myself at my own expense.

The entire process has been an unprofessional fiasco with excuses being made the entire day for useless service. It is clear that Trafalgar does not want to have to pay after hours contractors prices to sort out the problem properly. Had Angelique dealt with the problem efficiently and timeously when I first contacted her at 09h30 this morning I would not now be sitting with this untenable situation.

I am an incredibly unhappy and dissatisfied client.