Rude and Unprofessional

Day 2 of my elderly parents moving into a new apartment - they get a nasty email accusing them of all sorts of violations without even checking on what the truth is. Email tone was intended to intimidate. You’d swear they are the police or that a major crime was committed. Instead of some very mild renovations.

When emailed to clarify, no apology, no phone call to explain their unprofessional behaviour and email tone. Instead all they actually wanted was a deposit of money to hold over my parents heads for some tiling and cupboard refurbishing.

You need to coach your staff on email etiquette and social communication and how to make people feel welcome. Not immediate fighting when obviously everyone is getting used to the rules. Get your facts straight first.

Also just be a kind human being!