Quick to take your money, slow to pay deposit refund.

Unacceptable delay in paying my deposit refund by Trafalgar Property Management Gonubie Branch

I am extremely disappointed with the service I have received from Trafalgar Property Management Gonubie office, regarding the refund of my deposit.

Despite having vacated the property on the 31st of August, and completed the necessary processes, my deposit refund has been unnecessarily delayed. I have had to follow up repeatedly to get updates, which is frustrating and unacceptable, especially when it comes to money that is owed back to a former tenant.

What has made the situation worse is the lack of clear communication and urgency in resolving the matter. I should not have to continuously chase a property management company to receive a refund that is due to me. They are quick to take money from you, quick to add all sorts of arrear charges but when they have to pay their due they simply do not care. The exit inspection was done end of August, and I did not break anything in the property, I handed over all the keys, the only charge we agreed on is that they deduct R250 for grass-cutting which I did not arrange.

I expected a professional and efficient service from Trafalgar, but unfortunately, my experience has been the opposite. I hope management takes this complaint seriously and improves the way deposit refunds and tenant queries are handled.