Pricing

Hi There, My husband and I reside @ Bakara complex in Glenvista, Alberton. We have been struggling to understand why our electricity bill is so high for the past two months(taking into account that electricity has gone up) I tried calling last month and the phone just rang(I did send an email to ask for the meter readings and I just paid the high bill as I though it was just one of those months) and again this month our bill is so high??? It’s just my husband and I staying there and we don’t work from home or use heaters our our tumble dryer and we paying 3094.45 just for electricity? I tried again calling the accounts line and it’s just ringing and I need some one to explain this to me verbally, I can’t battle understanding this over email (I have sent an email today as well Inregards to my query in all fairness but i need some sort of answer ASAP and it’s like no one wants to try assist us understanding why all of a sudden our bill has gone roughly from under 1000 to 3000 for electricity. Please could Katrien kindly help us understand the pricing of units ect… Thanks so much!!!