KS
Kuhle S
1 reviews | Active since Apr 2017
01 Sept 2020, 23:35
Poor Trafalgar Service and Administration
Trafalgar property managing agents rip people off. Our geyser burst last year and they charged geyser excess twice and they don’t want to reverse the second charge. Instead they are charging interest and collection fees for their mistake. They don’t want to even engage with CSOS to resolve the matter. Totally unacceptable and broad daylight theft!
Helpful (0)
Replies (7)0
Replies (7)
Trafalgar's replyOfficial
02 Sept 2020, 09:40Good morning,
Please can you let me know which complex you are referring to and which branch of Trafalgar you have been dealing with?
Kind regards
Karien Coetzee
National Property Management Consultant
Please can you let me know which complex you are referring to and which branch of Trafalgar you have been dealing with?
Kind regards
Karien Coetzee
National Property Management Consultant
Trafalgar's reply02 Sept 2020, 09:40
Official
Good morning,
Please can you let me know which complex you are referring to and which branch of Trafalgar you have been dealing with?
Kind regards
Karien Coetzee
National Property Management Consultant
Please can you let me know which complex you are referring to and which branch of Trafalgar you have been dealing with?
Kind regards
Karien Coetzee
National Property Management Consultant
KS
Kuhle S's updateReviewer Update
04 Sept 2020, 17:18The Complex is Elmwood in Sunninghill and we have been dealing with the Pretoria branch.
KS
Kuhle S's update04 Sept 2020, 17:18
Reviewer Update
The Complex is Elmwood in Sunninghill and we have been dealing with the Pretoria branch.
Trafalgar's replyOfficial
07 Sept 2020, 09:24Thank you for the feedback - we will investigate and get back to you
Trafalgar
Trafalgar
Trafalgar's reply07 Sept 2020, 09:24
Official
Thank you for the feedback - we will investigate and get back to you
Trafalgar
Trafalgar
Trafalgar's replyOfficial
07 Sept 2020, 13:50Good day can you please let us know which unit no in Elmwood you are complaining about as we have no outstanding CSOS matters in this regard.
Trafalgar
Trafalgar
Trafalgar's reply07 Sept 2020, 13:50
Official
Good day can you please let us know which unit no in Elmwood you are complaining about as we have no outstanding CSOS matters in this regard.
Trafalgar
Trafalgar
KS
Kuhle S's updateReviewer Update
29 Sept 2020, 23:25The Unit number is 10 Elmwood. We have been dealing with Trafalgar Pretoria and they charged excess twice on one burst geyser claim. If you look in your books you will find that we have been charged twice.We have even got evidence that shows that there has been a double charge.
KS
Kuhle S's update29 Sept 2020, 23:25
Reviewer Update
The Unit number is 10 Elmwood. We have been dealing with Trafalgar Pretoria and they charged excess twice on one burst geyser claim. If you look in your books you will find that we have been charged twice.We have even got evidence that shows that there has been a double charge.
Trafalgar's replyOfficial
30 Sept 2020, 08:58Morning,
I have been given the CSOS adjudication order that stipulates that the excess was not charged twice and that you have to pay the account.
Karien Coetzee
Trafalgar
I have been given the CSOS adjudication order that stipulates that the excess was not charged twice and that you have to pay the account.
Karien Coetzee
Trafalgar
Trafalgar's reply30 Sept 2020, 08:58
Official
Morning,
I have been given the CSOS adjudication order that stipulates that the excess was not charged twice and that you have to pay the account.
Karien Coetzee
Trafalgar
I have been given the CSOS adjudication order that stipulates that the excess was not charged twice and that you have to pay the account.
Karien Coetzee
Trafalgar
KS
Kuhle S's updateReviewer Update
26 Oct 2020, 23:25The adjudication order was not about the excess that was charged twice; It was about excess that is more than what is required by insurance. The double charging of excess is still pending. Speak to Michele van der Merwe, she knows everything about this and just decided to ignore every email we have ever sent. This poor correspondence is what led us to this platform.
KS
Kuhle S's update26 Oct 2020, 23:25
Reviewer Update
The adjudication order was not about the excess that was charged twice; It was about excess that is more than what is required by insurance. The double charging of excess is still pending. Speak to Michele van der Merwe, she knows everything about this and just decided to ignore every email we have ever sent. This poor correspondence is what led us to this platform.