Poor service and ********* business practices

The Pretoria branch of Trafalgar is operating unprofessional and *********. All clients of Trafalgar need to keep your eyes on your accounts, they add costs and refuse to rectify when you realize it.

The managing agent levied legal cost of another owner to my levy account and refuse to rectify the problem. They even acknowledged that it was their mistake but no action taken to rectify. This is a reoccurring problem and it took me 3 months to solve the problem in 2019 and it happened again in 2020.

Please see the actual reply from Dianna-Lee Fourie on 2020-05-11 Good day Martin

As per my previous communication, kindly note as follows:

The incorrect charges have been reversed as follows: - Arrear letter (R 23.00) - Legal fees (R 4 207.20)

Your levy account has been credited in the amount of R4 230.20.

Your new levy account balance is R 0.58.

Once the amendment have been finalised and captured on our system, can we provide you with a new statement.

Kind Regards

Dianna-Lee Fourie Portfolio Manager Trafalgar Property Management (Pty) Ltd

This action was obviously not done and no amended statement was provided

After several follow-ups from my side I've received the following reply from Adele Olivier on 2020-05-26. This after I queried the statement for June with the cost still on the statement and additional legal fees due to an overdue account. I did pay all relevant levies but refused to pay incorrect costs. Good day

The reversal was approved and I’m just waiting for confirmation from the accounts department that the amount was reversed

I will give you feedback asap

Adele Olivier Branch Manager - Pretoria Trafalgar Property Management (Pty) Ltd

None of the commitments made realised and she now refuse to communicate with me. How many times do you need to approve and acknowledge a mistake and not rectifying it.

Now after all the empty promises I again received a levy statement with additional arrear notification costs