Poor Management and Bad Attitude!!

I am renting a flat from Trafalgar which at first when I moved in the flat was filthy from the walls to the floors so basically I had to wash it from top to bottom before I could move in.I only discovered when I had moved in that the flat was heavily infested with ****roaches and the geyser was not working, needless to say on top of those problems there was a Beanca Prinsloo who has a major attitude problem! I mean I have dealt with horrible people in customer service but this woman takes the trophy! she is vile to the core, she has no customer service or any ability to deal with clients, her email responses are rude to the core and she leaves me wondering all the time how she still has job where there are thousands of people who are unemployed who would be more than grateful to do her job! It took me a while to resolve the issues I had at the flat where Beanca and team were taking their own sweet time since I had already paid the deposit and the rental for the month.I contacted this Beanca character who was her "sweet self" as always on email informing her that the geyser switch is not working and she responded stating that she cannot assist me as she does not know who this is?? I mean I have sent this woman countless emails and if the December fever got the best of her she could have gone back on her inbox and looked for my emails to refresh her delicate memory but no this woman chooses to be vile all the way. When I responded with my unit number she did not bother to respond back, two days later I got a call from the technician stating he is in Midrand and can he come through??? I was at work and no one bothered to make an appointment with me?? so I tell this guy that I am only available Saturday and he just says ok well they are in Midrand on that day but did not confirm anything, Saturday morning the technician phones me to tell me that he wants to come over to my house so I told him that I am not in Midrand and no one made an appointment with me again and I was going to be attending a wedding Saturday and Sunday which meant I was only going to be back Sunday evening but I had to make a plan and drive back to Midrand Saturday night hoping he would fix the switch Sunday morning and needless to say he only inspected what the problem was and left. That was on the 7th of January and till to date I have NOT heard anything from Trafalgar or the lovely Beanca again. I mean seriously what the HELL!! I pay my rent on time but the service I am getting in return is appalling. I need the switch fixed as soon as possible!!! my patience has seriously run OUT!!