Poor customer service and terrible property management

On February 15, 2021 at 180 Inner Crescent Kwaggasrand a piece of sheet metal from the top of the building fell and damaged my vehicle. I reported that incident. The feedback I received is that Tral***ar does not know which company that metal sheet belongs to, and that was it. I don't understand how a big company like Trafalgar can have dangerous pieces of Sheets hanging on top of its building, without knowing which company they belong to. Very poor property management!!! And their customer service is very terrible, because after making a follow-up, I was told that they no longer have a contract with the company to which that metal sheet belongs. The very company they failed to trace last year, now they know it, but they no longer have a contract with it. Whose fault is it! I reported the matter while they were still having a contract with that company. I have been making follow-up emails and calling Trafalgar Arcadia, they really fail to update new information and new facts.