Pathetic service from the portfolio manager.

I tried speaking to the portfolio manager last Thursday. After 8 tries, I kept getting an answering machine, I finally got to speak to her. I needed to speak to her, since the complex manager was on leave and she seemed to be the only one that could help me. I also tried the assistant who told me I really needed to speak to Martha and no one else... Martha gave me the assurance she would phone the necessary people and that she would come back to me. Friday early afternoon, hadn't heard from anybody. Finally got Martha on the phone again (I felt sorry for the nice receptionist). I asked her the status, she told me that the lady she spoke to would come back to her, but that she hadn't heard back yet. I asked the telephone number so that I could make the telephone call myself to find out about the status. Martha gave me a telephone number THAT DOESN'T exist!!! Which means she didn't speak to anybody. I phoned back to Martha, after several tries got to speak to her and she then told me she had emailed them. She promised me she, since she had found the right telephone number, she would phone me back as soon as she had spoken to them and that she would let me know what the status was. Guess what: I am STILL WAITING for the phone call from her! The receptionist promised me she would make sure that Martha would phone me, first thing Wednesday morning. LET's SEE!