Pathetic, over priced and poor/shoddy management (mismanagement)

Trafalgar Managing Agents appear to be too big, busy, short staffed or just disconnected as their service is so poor/shoddy. I have had to deal with them many times over the years as I have investment flats in various buildings, a few supposedly managed by them. All they seem concerned about is their fees. So many issues were not addressed nor handled correctly. I ccd the MD and Sectional Title Manager on some of the pressing issues to not even receive responses. They allowed the arrears to run into hundreds of thousands in a small block they managed in Morningside, Durban and barely followed up/addressed the issues with the Attorneys who they instructed yet didn't manage to recover any arrears but still charged the body Corp a big bill. Thankfully our current /new Managing Agent has opened cases with CSOS and are making progress. Strange and sad Trafalgar didn't try this more affordable route. Further they had the audacity to charge outrageously, R55608 for 2021 year end, R4634 per month for only 15 flats ie a small block, so about R309 per flat with minimal advise and service to the new owners/trustees hence our levies were high, with no pool nor lift, and still we had a poor/stressful financial situation. Plus they had the cheek to charge an annual accounting fee over and above the Auditors fee, almost the same amount ie R2900. For what? Their mismanagement? Surely there is guidelines of what Managing Agents can charge or a governing body I can report this to? Our new, very efficient, Mnging Agent charges approx R120 per flat per month. I'm so pleased to have sold my last flat managed by them. They are unreasonable with their letter/admin fees if you are slightly late even over lockdown when some tenants couldn't pay their rent. I have a host of other issues/bad experiences. Another block in town managed by them had a fire yet there was no insurance in place!!?? What the heck. I lost my tenants for 3 months from the 14th floor as lifts, electricity and water supplies were interupted for days at a time. Worst was I wasn't given any consideration iro some form of credit to my levies which I still had to pay with such inconvenience and no income. I still intend reporting various matters that I've found as an experienced property Owner /seller to be ************ and blatantly wrong and rude if anyone can guide/advise me where to go as Estate Agents board is probably not correct platform. Maybe CSOS themselves.? A very disappointed and disillusioned Tanya Hall