No Service or Assistance whatsoever from staff or management

It is totally unsurprising that Trafalgar's TRUSTINDEX RATING is 2.4 OUT OF 10. Quite honestly as far as I am concerned pertaining to my recent experience, 0 out of 10 would be my score. After months of many emails to Halemah Ismail with no response regarding an insurance claim, I finally called and asked for management, I spoke to a Christiaan Joubert (not 100% sure of his name as he was very hurried and indistinct). What I am 100% sure of is that he said he would call me back within half an hour. 8 hours later and no response. So one wonders what sort of business is this? If someone in management treats customers so shabbily, why would their staff attempt to do any better? My opinion which I will convey to my fellow trustees is to look for a better alternative, a company offering good service and simply doing their job.