1 reviews | Active since Nov 2016
No response from Ella Louw regarding water issue
Water Billing was incorrect and suddenly my monthly water bill went from about R300 per month to over R1400 for August, as water billing is on a sliding scale. I queried this immediately - the following month my bill was R0. This means for the 2 months I paid R1400 instead of somewhere about R600. Trying to get Ella from Trafalgar to respond to my numerous emails has proved fruitless; however they have been very quick to send me demands and final demands.
Trafalgar places a top priority on client service excellence and will make every effort to rectify your concerns as quickly and effectively as possible. We will investigate the issues and your concerns immediately and endeavour to respond to you during the course of this week.
Kind regards
Karien Coetzee
National Property Management Consultant
***
Trafalgar places a top priority on client service excellence and will make every effort to rectify your concerns as quickly and effectively as possible. We will investigate the issues and your concerns immediately and endeavour to respond to you during the course of this week.
Kind regards
Karien Coetzee
National Property Management Consultant
***
Good afternoon,
Feedback received :
The service provider has admitted they have made a mistake with the readings and apologised to the client.
They have also provided us with the correct readings, and we have done the adjustments on the account and advised the client of same.
Kind regards
Karien Coetzee
Good afternoon,
Feedback received :
The service provider has admitted they have made a mistake with the readings and apologised to the client.
They have also provided us with the correct readings, and we have done the adjustments on the account and advised the client of same.
Kind regards
Karien Coetzee