JD
Jane D
1 reviews | Active since Feb 2022
13 Feb 2022, 18:26
NO HOT WATER IN LILYFIELD FOR OVER A WEEK
For over a week now, we have been without hot water at Lilyfield. And upon searching for reviews on here, I noticed that this is an issue that dates back to *2020*. All Trafalgar has been saying is that heat pumps are broken - SINCE 2020. I am incredibly frustrated by my living experience here because really how can you expect people to go for weeks without hot water?! The worst part is that empty promises are made with no indication of this being resolved soon and it is honestly so frustrating. You don’t communicate and when you do, the solutions are very wishy-washy. What are we meant to do in the interim while a decision is supposedly made on the way forward with these heat pumps?!
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Replies (3)
Trafalgar's replyOfficial
14 Feb 2022, 10:27Good day,
I have requested the ST Department Manager of our Pretoria Branch to investigate and contact you in this regard.
Regards
Karien Coetzee
National Property Management Consultant
I have requested the ST Department Manager of our Pretoria Branch to investigate and contact you in this regard.
Regards
Karien Coetzee
National Property Management Consultant
Trafalgar's reply14 Feb 2022, 10:27
Official
Good day,
I have requested the ST Department Manager of our Pretoria Branch to investigate and contact you in this regard.
Regards
Karien Coetzee
National Property Management Consultant
I have requested the ST Department Manager of our Pretoria Branch to investigate and contact you in this regard.
Regards
Karien Coetzee
National Property Management Consultant
JD
Jane D's updateReviewer Update
10 Jan 2023, 07:46Hi.
The same issue has arisen yet again. How come every year around this time there is no hot water in block 1? Technicians are sent out but nothing is done. I have been without hot water for 12 days now and this is very frustrating because my water bill will not reflect this - I will be charged ridiculous amounts despite not having hot water.
Why is nothing being done??? All we get are updates that don’t mean much from the caretaker. This is VERY frustrating!
The same issue has arisen yet again. How come every year around this time there is no hot water in block 1? Technicians are sent out but nothing is done. I have been without hot water for 12 days now and this is very frustrating because my water bill will not reflect this - I will be charged ridiculous amounts despite not having hot water.
Why is nothing being done??? All we get are updates that don’t mean much from the caretaker. This is VERY frustrating!
JD
Jane D's update10 Jan 2023, 07:46
Reviewer Update
Hi.
The same issue has arisen yet again. How come every year around this time there is no hot water in block 1? Technicians are sent out but nothing is done. I have been without hot water for 12 days now and this is very frustrating because my water bill will not reflect this - I will be charged ridiculous amounts despite not having hot water.
Why is nothing being done??? All we get are updates that don’t mean much from the caretaker. This is VERY frustrating!
The same issue has arisen yet again. How come every year around this time there is no hot water in block 1? Technicians are sent out but nothing is done. I have been without hot water for 12 days now and this is very frustrating because my water bill will not reflect this - I will be charged ridiculous amounts despite not having hot water.
Why is nothing being done??? All we get are updates that don’t mean much from the caretaker. This is VERY frustrating!
Trafalgar's replyOfficial
10 Jan 2023, 08:58Good day,
I requested the Pretoria team to contact you in this regard
Regards
Karien Coetzee
National Property Management Consultant
I requested the Pretoria team to contact you in this regard
Regards
Karien Coetzee
National Property Management Consultant
Trafalgar's reply10 Jan 2023, 08:58
Official
Good day,
I requested the Pretoria team to contact you in this regard
Regards
Karien Coetzee
National Property Management Consultant
I requested the Pretoria team to contact you in this regard
Regards
Karien Coetzee
National Property Management Consultant