Late Payment to Municipality

<br> The water supply had been cut off to Longview Estate in Midrand since 09-06-2015 from 9:30am, going onto the second day now. All we get from them after calling in is that they are doing their best to get the water back & I get 'the Municipality has made an error & have cut off the water'. There is also no response after sending e-mails to the 4 responsible agents since this morning. It seems as if they don't care even after mentioning that we have young babies in the complex & we need to get to work on time. My argument is still around why was the payment made late it that be the case & how do we know if the error was with the Municipality? Can we see the proof of payment made to the Municipality in advance as Trafalgar says? This has caused unnecessary inconvenience & some action needs to be taken against the faulting individual.