Lack of Transparency

For the transfer of my property I requested any refunds to be paid back to me after sending the transfer attorney's letter through which stated that a refund could be due. After being told on email that no refund was due, I requested a statement as evidence of the account balance on transfer. This request was then ignored by the staff involved. This response is not transparent and not acceptable. I'm expecting a statement and any refunds due to be paid. This is not the first time Trafalgar as a company has played ******** to an issue of due monies to me.