SS
Stacey S

1 reviews | Active since Feb 2021

25 Feb 2021, 08:33

Its a HELL NO from me!

This is the worst experience that I've have ever had. A lot of things do to add up when it comes to dealing with Trafalgar. I would encourage others to NOT do any sort of business with this company. You pay for two types of insurance & then they fk you over by telling you you are not insured. I will keep posting about this experience , every single day, until this matter can be resolved and explained with evidence ! READ all your documentation that they provide you with people.

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Replies (3)
Trafalgar
Trafalgar's reply25 Feb 2021, 09:31
Official
Good morning, 
Can you please give me more information?  Which property are you referring to and which branch of Trafalgar are you dealing with?

Regards
Karien Coetzee
National Property Management Consultant

Best regards,

SS
Stacey S's update15 Mar 2021, 11:37
Reviewer Update
I reside in C. Gardens ( i will not put in my full address on a public form ) and I am currently dealing with Trafalgar Property Management (Maitland).

I am disgusted in their work ethic, as well as the rest of these reviews that I have read - and example of pure unprofessionalism.

I have submitted a claim about a month ago, my husband and I have been going in circles and been sent from pillar to post, literally dealing with (was six and now...) SEVEN different people. I don't know if everyone seems to be passing the buck , if they cannot give be straight forward- honest answers , if they cannot provide me with proof that they have submitted my claim to the insurer or if all their documentation and financials submitted to the unit owners are even valid because at this point I feel like the whole complex has been taken for a ride !

Today, one person says that the matter has been resolved (after I requested a copy of the communication to the insurer- but have still not received anything) and a few hours later , liaison number seven appears out of nowhere requesting information that has been submitted numerous times to six different people .

Clearly this matter needs to escalate
Trafalgar
Trafalgar's reply15 Mar 2021, 11:57
Official
Hi Stacey, 
I sent you an email requesting the full name of the property. If you can please respond to the email then I can escalate the matter.

Regards
Karien 
Trafalgar

Best regards,