pS
patricia S
1 reviews | Active since Apr 2015
05 May 2015, 18:18
Incorrect billing rental,water and electricity acc
Having occupied flat no 3 Eidelweiss, Sothernwood on 6th January 2014 I discovered electricity charges for November and December 2013 reflecting in my statement. There is no meter reading reflecting electricity consumption. Staying alone and only coming home to sleep electricity bill goes up to R800 - R1000. Every month I pay R700 over and above rental to accommodate electricity but every month I receive sms that I am in arrears with R500 or more. I then requested statement which is when I discovered inappropriate billing. I took this up with debt collecting dept. and was told the property manager will attend to the matter only to receive automated message that I am now owing R3404 which has no explanation
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Trafalgar's replyOfficial
06 May 2015, 09:23Hello Nonzukiso,
Trafalgar places a top priority on client service excellence and will make every effort to rectify your concerns as quickly and effectively as possible. We will investigate the issues and your concerns immediately and endeavour to respond to you during the course of today.
Kind regards
Karien Coetzee
National Property Management Consultant
***
Trafalgar places a top priority on client service excellence and will make every effort to rectify your concerns as quickly and effectively as possible. We will investigate the issues and your concerns immediately and endeavour to respond to you during the course of today.
Kind regards
Karien Coetzee
National Property Management Consultant
***
Trafalgar's reply06 May 2015, 09:23
Official
Hello Nonzukiso,
Trafalgar places a top priority on client service excellence and will make every effort to rectify your concerns as quickly and effectively as possible. We will investigate the issues and your concerns immediately and endeavour to respond to you during the course of today.
Kind regards
Karien Coetzee
National Property Management Consultant
***
Trafalgar places a top priority on client service excellence and will make every effort to rectify your concerns as quickly and effectively as possible. We will investigate the issues and your concerns immediately and endeavour to respond to you during the course of today.
Kind regards
Karien Coetzee
National Property Management Consultant
***