INCORRECT BILLING

Good day,

I have received a letter of demand from Trafalgar on 15/10/2020 wherein the letter stipulated that I owe the arrears amount of R 6,696.57. Payments were made on 19/10/2020 and 20/10/2020 respectively to bring the account up to date.

Upon request of the account on the 21/10/2020 and 22/10/2020, I then received an email stating that I owe them R791.48 for late payment, how on earth is this possible????????????? The letter clearly stated that failure to pay the arrears amount in 14 days the account will be handed over to legal attorney to recover the outstanding payment and the set amount was paid in less than from 14 days from receipt of the letter.

THE AMOUNT OF ABUSE RECEIVED FROM TRAFALGAR IS UNBEARABLE, HOW ON EARTH DO THEY EXPECT ONE TO PAY AN AMOUNT THAT THEY WERE NOT EVEN BEEN MADE AWARE OF??????I AM NOT GOING TO LET TRAFALGAR MESS WITH MY FINANCE AND EMOTIONS JUST BECAUSE THEY ARE ON A MISSION TO REAP PEOPLE OFFF, I WANT THE AMOUNT TO BE WRITTEN OFF AS THERE IS NO WAY I AM GOING TO PAY FOR SOMETHING THAT THEY THEMSELVES DO NOT HAVE ANY TRACTION OF