Hellopeter
Share Your Experience
OM
Onkgopotse M

1 reviews | Active since Feb 2014

03 Dec 2020, 20:28

INCOMPEMENT TRAFALGAR, RIVERVIEW COMPLEX BODY CORPORATE AND SECURITY COMPANY

I live in a complex called River view in Pretoria under the management of Trafalgar and suffered a break in on Sunday 10 October 2020. I reported the matter to the security company named Tsoabelo, Trafalgar ( Michele) and the body corporate. I have was promised to be assisted and so far nothing has been done, its been two months since i reported the matter to Trafalgar and i was given empty promises. I goods and my apartment doors were damaged and no one cares since i reported the matter in fact the security company cant even account or give explanations of their system because there is no records of visitors whatsoever. The management of this complex gets worse by day, security and safety of residents are at risk, people come in and out as they please without signing. Now this is what lead to why i suffered a loss of goods in an security complex in the presence of a security company and Trafalgar. I was informed there is an insurance for such incidents but to my surprise everyone is mumm, I am not getting any feedback or help. This questions the functionality and management of this complex because everyone is hiding behind each other. I cannot stay in a complex where i do not feel safe and my case is unresolved, I need solutions and answers. This is frustrating, to see people in a body corporate continuing normally with their lives as if nothing happened in the complex, what is their purpose ? What is the purpose of a security company and its systems ? Why are they protecting their incompetency. I demand my lost goods from trafalgar and tsoabelo security company which cant even account for anything that happened on the day if my break in.

0
Replies (4)
Trafalgar
Trafalgar's reply04 Dec 2020, 12:25
Official
Good afternoon, 
The matter was referred to the Trustees who informed you that you will have to take it up with the Security Company.  The Trustees are also making changes to the security to prevent something like this happening again.
Regards
Karien Coetzee
National Property Management Consultant
OM
Onkgopotse M's update04 Dec 2020, 13:58
Reviewer Update
I do not have anything solid from the trustees nothing was sent to me, they promised to email me 2 months ago and to date nothing was done. Why should i be the one taking the matter with the security company ? What is their role in this ? Why is the security company being protected ? Do i stay in a complex managed by a security company or trustees and trafalgar ? This is nonsense
OM
Onkgopotse M's update04 Dec 2020, 14:11
Reviewer Update
What changes are the trustees making ? because nothing changed in fact it is worse. This complex is a joke, the gate is always opened and people go in and out as they please without being asked questions, searched or signing on the security books. Kindly outline the role of trustees in this matter and my incident because no one has send me anything besides empty promises and being taken to pillar to post. Someone must take accountability for this matter whether its Trafalgar, body corporate and trustees someone must intervene. You can not say to me I must take the matter with security, whereas where i stay rates and levies are being paid and such monies assist in the functions of trustees and caretaker. So you basically saying to me i stay in a security complex where as a tenant i should deal with matters like this ? Its is not my responsibility to guard my goods in a security complex, things, humans, assets and kids should be safe so clearly you do not care.
OM
Onkgopotse M's update04 Dec 2020, 14:15
Reviewer Update
The person or company that hired the security company must deal with this matter accordingly not me, i did not hire the security company and contractually it binds whoever that hired Tsoabelo to intervene if not then this is a biased contract.