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Precious M

1 reviews | Active since Apr 2018

11 Oct 2018, 09:40

I am classified ******* in my own complex

I am far beyond livid with what I woke up to this morning. I am a resident at Hilltop lofts one of your buildings. I woke up to go to work at my car was clamped by the security, I was not even by anyone's sheltered parking but rather by the visitors parking. I'm being forced to pay a release fee and I don't understand how my vehicle is deemed to be unauthorised or ******* in the complex where I reside and pay rent. Who was I obstructing by parking here and what procedure warrants my car to just be clamped without even being asked to move if it was such a big deal. I am honestly disappointed in the management of this building

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Replies (3)
Trafalgar
Trafalgar's reply11 Oct 2018, 10:43
Official

Trafalgar places a top priority on client service excellence and will make every effort to rectify your concerns as quickly and effectively as possible. We will investigate the issues and your concerns immediately and endeavour to respond to you during the course of the week.

Kind regards

Karien Coetzee
National Property Management Consultant

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Trafalgar
Trafalgar's reply11 Oct 2018, 10:43
Official

Trafalgar places a top priority on client service excellence and will make every effort to rectify your concerns as quickly and effectively as possible. We will investigate the issues and your concerns immediately and endeavour to respond to you during the course of the week.

Kind regards

Karien Coetzee
National Property Management Consultant

***

Trafalgar
Trafalgar's reply11 Oct 2018, 11:02
Official

Good morning,

As explained to the owner of the unit - the wheel was clamped by the Security Guard on instruction from the Trustees as your vehicle was parked in contravention with the Conduct Rules of the Body Corporate.

Kind regards

Karien Coetzee

National Property Management Consultant

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