Horrible customer service from East London Branch

received my keys on the 2nd of October 2025, and to date, I have not received any assistance regarding the issues I reported. The door to my unit is still not locking properly. In addition, there is no burglar gate installed, and there are no curtain tracks in the unit. I raised these concerns during the inspection, but since then, no one from Trafalgar Maintenance has come to assess or fix the door, nor have I received any response to my previous emails regarding when this will be attended to. At the moment, I am staying in a unit where anyone could easily push the door open, which is a serious safety concern.