SF
Suzanne F

1 reviews | Active since Feb 2013

10 Jan 2018, 14:35

have a no care attitude to the property they are meant to care for.

As a home owner I will never again employ Trafalgar Property Management. I will never advise anyone to employ them for property management. Bottom line is that they do not care about your property but only care about collecting rent and making their coffers richer. I had a uncaring tenant who I asked to leave the premises, and could not believe it when the same tenant was placed at a unit in the same block within a week by Trafalgar even with them knowing what a messy, filthy, uncaring, destructive tenant he was. I mentioned this to Trafalgar and the comment back was quote "With Trafalgar placing a tenant that pays the monthly rental on time and who does not keep the unit up to standard, this I am afraid is not the kind of back ground check that can be made. We can check on a tenants financial status, but not on their living behaviour. unquote written by the commercial and residential manger herself. Trafalgar knowing this was a bad tenant placed the same tenant in another unit to mess and destroy someone else unit. Does this sound like good business practice? As for their maintenance manager and trying to get the issues resolved from the tenants deposit money - well it is obvious that the tenant has more rights than I do as the home owner.

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Replies (1)
Trafalgar
Trafalgar's reply10 Jan 2018, 14:50
Official

Trafalgar places a top priority on client service excellence and will make every effort to rectify your concerns as quickly and effectively as possible. We will investigate the issues and your concerns immediately and endeavour to respond to you during the course of this week.

Kind regards

Karien Coetzee
National Property Management Consultant

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