1 reviews | Active since Mar 2017

08 Feb 2018, 14:55

Harassment From Trafalgar

I have just about had it with this TRAFALGAR BUSINESS. Last year I took out a lease under my brother's name since I did not qualify under my name, we then renewed the lease last year December for a year and the rental went up to R6600 which I pay religiously last day of the month when I get paid needless to say that my brother gets sms's from Trafalgar every single month stating that I owe them money!! ( I MEAN WHO HEEELLLL DOES ACCOUNTS AT TRAFALGAR!!) Now they have resorted to calling him and threatening him and telling him how they going to blacklist him and essentially damaging the relationship between my brother and I which I now take this attack VERY PERSONAL!!. Its either TRAFALGAR is trying to ****** money from my brother or the accounts person seriously needs to get FIRED as I will not stand for THIS!! Not sure what business you trying to run here but you are seriously getting on my NERVES WITH THESE ****Y EMPLOYEES YOU HAVE HIRED TO DEAL WITH PAYING CUSTOMERS!! When I renewed my lease Trafalgar sent someone to come paint the bathroom sealing which it still looks the same way as when it was not Painted, they came to assess and told me that the flat above me has a leak hence the horrible stain that I have to put up with ( DO YOU HERE ME SAYING I WANT TO PAY LESS BECAUSE OF THAT???) I keep paying regardless. Can someone competent do a recorn on all the amounts I have paid and come back with a heart felt apology PLEASE!!!

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Replies (2)
's update09 Feb 2018, 11:19
Reviewer Update
I just wanted to share the response from TRAFALGAR PRETORIA Management after showing them that they are at fault, this Natsha woman not even a single apology and she still has a NERVE to send me a rude email after the harassment we suffered from them? why a person like this still employed is beyond me, can someone senior from TRAFALGAR phone me please. Good day, Beanca is responsible for the renewals and increases and I can only answer for what I am responsible for which are credit control. I will not entertain you with emails going back and forth because your email was unprofessional to say the least. Beanca, please let Phumelele know if there were a mistake on the increase because I work on the system and rental which was loaded accordingly. Cc me into the email so I can be aware of corrections to be made or not. Thank you Kind Regards/Vriendelike Groete Natasha Herbst Residential Manager Pretoria Branch Tel: ********** Fax: ********** 826 Email: ********** URL: www.trafalgar.co.za I mean really!! this woman was the one trying to embezzle money from me and now she tells me that her administrator will respond to my mail?? why cant she offer an apology and try to sort this out as the problem started in their office, after the distress they caused me, she is telling me that I am unprofessional?? WHO IS THE CLIENT HERE?? Why is this woman still on TRAFALGAR'S payroll? This is BEYOND me!!
Trafalgar
Trafalgar's reply09 Feb 2018, 11:46
Official

Trafalgar places a top priority on client service excellence and will make every effort to rectify your concerns as quickly and effectively as possible. We will investigate the issues and your concerns immediately and endeavour to respond to you during the course of this week.

Kind regards

Karien Coetzee
National Property Management Consultant

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