Extremely Frustrating Experience – Lack of Accountability

Extremely Frustrating Experience – Lack of Accountability

They do not show respect to the people they service, for some time now and unfortunately, I have been dealing with Trafalgar for some time now, the experience has been very disappointing. Delays on essential maintenance issues are constant. Despite repeated follow-ups, there is a lot of talk but very little action.

Whenever delays are raised, the response is often that it’s a Trustee issue. From my experience, it is clear that this is not the case—the delays are due to the management team’s lack of timely action and accountability. Communication may be frequent, but it does not translate into solutions.

Residents are even leaving the complex because of the slow administration. I expected professionalism and efficiency, but instead, there is frustration, delays, and endless emails chasing action.

Others should be aware that if you need reliable service and accountability, this management company may not meet your expectations.