Dissapointing Service

In May 2014 I viewed a flat accompanied by Steven Baloi an agent from Trafalgar. I liked the flat so I told him that I am taking it. I was using Trafalgar in 2013 so they used my deposit which was due to me from 2013 to pay for my 2014 deposit In the new apartment. Steven said he would return with my lease for me to sign and handed over the keys. I did the pre occupation inspection and found that the flat had a number of faulty things. I sent Steven an email listing all these things. I also sent one to Richard who is in charge of maintenance. I was ignored by both of them. I kept on sending these emails to Richard and he still did not reply. I also never got to sign my lease until I moved out of the flat while I also asked a number of times for a copy to be sent to me. I received my deposit in March 2015 but realised that I had been charged for all the faults in the flat that were there before I got to the flat. Promise who also works for Trafalgar sent me a list of all these things I had been charged for. I am very Dissapointing at the level of unprofessionalism at Trafalgar. I want to warn people about them and how they abuse and ill treat their tenants.