Dishonest managing agent

My insurance payout was paid to Trafalgar on 11th March 2025. Not only must they be able to trace the allocation thereof via the reference, but the insurance company also notified them of the payment. But they do not pay me, the rightful recipient thereof. In spite of numerous emails to Trafalgar requesting them to follow up on the payment they do nothing of the sort. No sectional title should engage this managing agent to manage their buildings' affairs.