Hellopeter
Share Your Experience
DP
Dennis P

1 reviews | Active since Sept 2018

28 Sept 2018, 13:31

Deceptive billing

Deceptive billing system. Tenants being overcharged for billings. They duplicate line items. Example they would charge you for electricity and basic electricity with no explanation. Their meter reading is faulty. They will further charge you for hot water separately which makes no sense because they use electricity to generate hot water. Someone please help me investigate their billing systems. I suspect there is *******ion here.

0
Replies (4)
Trafalgar
Trafalgar's reply28 Sept 2018, 13:37
Official

Good afternoon,

Can you please give me more details regarding your complaint? Which property are you referring to and which branch of Trafalgar are you dealing with?

Kind regards

Karien Coetzee

National Property Management Consultant

***

Best regards,

DP
Dennis P's update28 Sept 2018, 13:45
Reviewer Update
The branch is in Johannesburg and the property name is Colosseum (41 krius street - Marshall town). There is something ******* going on here. Tenants are moving out on a daily basis . My friend's rent is 3000 and his billing came as 5200, he doesn't have a fridge or microwave. He hardly cooks (but that is a story for another day). The billing and usage measure is not directly proportional. The billing keeps going up with 200 - 400 every month regardless whether a person controls their usage or not. Something ******* is going on here.
Trafalgar
Trafalgar's reply28 Sept 2018, 13:50
Official

Thank you - we will investigate and get back to you as soon as possible

Karien Coetzee

Best regards,

DP
Dennis P's update28 Sept 2018, 13:51
Reviewer Update
Can we not regurgitate what every other company does when they try to help their clients? I am willing to take Colosseum down. This is so unfair. I will use all avenues if I don't get help. Thank you for your response