Customer Experience Sucks

I am so disgusted by how I was and still treated by the Portfolio Aministrator Trafalgar Property Management (Pty) Ltd Tel: ***. I moved out of Randburg Square Apartments on the 31st of December 2019 and till this day I have not received my deposit.

I sent her emails to a point where she stopped replying to my emails and went on holiday and I needed to WAIT till she came back..when I sent one which included her senior she then responded saying I did not send my bank details.

I rep**** with the proof that I did and she said my deposit will be paid Friday 17 January 2020. Trafalgar Property Management uses Standard Bank and so do I so I asked her how long it will take for my deposit to be paid and this is her reply now she is a Portfolio Aministrator and she says "I don't know" I seriously need help to get my deposit back as its been way more than 7 to 14 working days that I was told.

This is how I am being treated by this lady.