Completely GUTTED with Trafalgar Property Management.

Completely unhappy with Trafalgar Property Management for having recently paid R 45 000 on interest on a penalty fee of a R 1 000 imposed about three years ago. The portfolio manager had promised to organize a meeting between ourselves and the body corporate in trying to seek an amicable solution to the problem at the time. He gave an instruction to his account officer to hold on to the imposed penalty pending resolution of the matter. He also further told us to ignore the automated messages about the account being in arrears as a result of this imposed amount, stating that the messages are system generated.

This was three years ago and all attempts to reach out to him and Trafalgar were ignored and our bill escalated up to the amount we ended up paying because they now have blacklisted us. We have sent emails to them in this regard in this period we have responded the same explanation to the lawyers and all these attempts were met with no response, no feedback on what happened to the promised meeting.

It is disappointing that an organisation as credible as Trafalgar would compromise process, procedure and corporate protocol in this manner. We are completely aggrieved by this and plan to seek our justice because R 45 000 is no small fish. We just had to ensure our credit profile is intact as our professions rely heavily on this. It is a pity that the Portfolio Manager (Carlos Pintos) could not think this laterally when he failed to apply necessary process in addressing this matter whether it's outcomes would be favourable to us or not at that time.