********* Business and Unprofessional Employees

Trafalgar Property Management (Johannesburg) has given me the worst possible service , no communication, unfair treatment and Tamaryn Dean's email was unprofessional . I was a tenant at no.213 Mapungubwe Hotel , Marshall Town, Johannesburg

It was brought to my attention that should Bongani (Agent)fail on his attempt to get a tenant, then I would be liable for the rent for the month of march 2023. There was No attempt/effort to get tenants for the month of march, the apartment was not even advertised to show any attempt.

I vacated the apartment on the 10th of February 2023, there was no communication from the Trafalgar office nor did anyone come out to do inspection. I had made attempts to remind Bongani about the last date, there was no response but I had stated the date on the email (giving notice) and stated the reasons of me leaving.

I don't feel that it is fair that I'm being penalised for the lack of effort from Trafalgar. It would be better being penalised knowing that your office was actively looking for a tenant. I feel that your office made no effort because of the clause, which is ********* and I did not think a company like Trafalgar would conduct business in such a manner.

Furthermore, I am billed for water and electricity that I never used(February and March 2023). There is something wrong with the billing system or there was someone that was using the apartment after I left. This is a concern and I would like Trafalgar (Johannesburg) office to look into this matter, even investigate.

I believe that Trafalgar is not letting out that apartment anymore, however I have been penalised. There is no tenant for the month of April as well, goes to show that the apartment no longer forms part of their business and I feel hard done by retaining my deposit. Inspection on the property was only done on the 24th of March , the I was advised to send a proof of Banking Details, as the inspector was satisfied by the inspection and confirmed that all was in order and my deposit would be processed in due course, only Tamaryn Dean to respond in an unpleasant manner on the 3rd of April 2023.

It has taken almost two months for Tamaryn Dean to give unjustified clarity, surely she can do better than this . I trusted Trafalgar to do a fair business because of their reputation but instead I'm treated unfairly.

I find it very ********* for Trafalgar Property Management Johannesburg to retain my deposit, knowing very well that they won't be letting out the apartment. The deposit amount was R6700 and the rent was R6000 per month. While expecting my deposit back, I'm told that I owe R330 for water and electricity and still to be billed for cleaning. I am disappointed by this outcome, the billing system and would love Trafalgar management to review this matter.