AT
Allan T

1 reviews | Active since Feb 2015

19 Feb 2015, 16:31

Bad Service recieved from Trafalgar

I was a tenant for one of Trafalgar's properties, all was great and had no issues when I moved out, from one of their properties (Houghton Village) thinking, I will receive the same services I moved to another property of their in Bedford Gardens. When moving in the to the unit, no inspection was done. I Then took pictures and sent a complaint to them and the owner of the unit, to fix and repair. but patches were put in to hide their issues. <br> When moving out, all the problems I had reported before, I now am replacing, although I had requested for them to be replaced.<br> I have been raising the whole matter ever since I had moved out, and kept on been ignored either phone calls or emails in connection with the whole matter.<br> I feel this is unaccepted as no feed back was given towards the whole repair and maintenance until the last day of their 14 days deposit pay back.<br> <br> I really got bad services from this guys and the amount they had quoted me to repair is just outrages, but gain of your deposit to make money.<br> <br> <br>

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Replies (1)
Trafalgar
Trafalgar's reply19 Feb 2015, 17:24
Official
Hello tkokiller,

Trafalgar places a top priority on client service excellence and will make every effort to rectify your concerns as quickly and effectively as possible. We will investigate the issues and your concerns immediately and endeavour to respond to you during the course of the day tomorrow.

Kind regards

Karien Coetzee
National Property Management Consultant
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