Bad Service, Passing the Buck, Attitude

The Trafalgar Property Management Group are the Management agency for the Complex I have lived in now for 7 years. In the last 3 years we have had 3 Special Levies raised for Renovations to the complex. After the renovation damage was caused to my boundary wall by excavators trucks. There were also promises made of new infrastructure being put in place after the renovations which did not happen and aren't available. When I raise this with Trafalgar I am sent to my Body Corporate. The Body Corporate don't respond to the Emails. Trafalgars response is that the damage done to my wall was done by my neighbours cars even though you can clearly see these were truck tyres and excavator scratches. Their responses are either sending me back and forth between the Body Corporate, sarcastic, or no response at all. I was contacted by a Gentleman from Trafalgar who asked if he could come chat to me onsite and listen to my issues but I never heard from him again. I need someone senior and someone who is willing to come see me at my home that's not prejudice and actually listen to my complaints. This has been ongoing for a year now.