Bad Service – Lack of Professional courtesy

I have am dumbfounded by the treatment received from Trafalgar Johannesburg inner city branch. I have been querying my statement for the past 6 weeks to try to get assistance from the assigned individuals for Craftsmen’ship to assist to understating the excessive fluctuating amounts charged on sewerage and water – we move from R 2.92 in August to R 340 in September with no water consumed. Trying to get assistance from Trafalgar has been appalling – from people not responding to emails to them just hanging up the phone in the middle of the conversation and then hanging up your calls thereafter.

It can’t be difficult to submit the meter readings that justifies the amount am being charged – and some professional courtesy when dealing with customers.