TM
Tshiamo M

1 reviews | Active since Feb 2019

18 Jun 2019, 21:50

Bad Ass Attitude Of Security

HelloPeter I need your help on this matter because I've noticed it's getting worse every time I visit this place, Randburg Square Trafalgar properties. There's a security lady who always treat people like trashes. This lady does evening shift and I called their head office to report her behaviour and I was then transferred to inner city branch and spoke to David. He promised to refer the matter to Lazarus as he's the caretaker of this particular property. As I post this now I have just left the building with a broken heart because of her stingy attitude. So Peter at this building for a visitor to get must have ID or passport however you still need to call the person you coming to see. I do all of this but this security lady called Makhura would either pretend not to give you attention or be on her cell phone with lots and lots of stingy attitude. I really need David or Trafalgar property management to at least educate this lady about customer service because she's bias and other people she doesn't give them this stingy attitude. If it's what Trafalgar taught her, then she must dish it equally or perhaps take her somewhere else where they will enjoy her stingy attitude.

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Replies (2)
Trafalgar
Trafalgar's reply19 Jun 2019, 18:37
Official
Trafalgar places a top priority on client service excellence and will make every effort to rectify your concerns as quickly and effectively as possible. We will investigate the issues and your concerns immediately and endeavour to respond to you during the course of the week.

Kind regards

Karien Coetzee
National Property Management 
Trafalgar
Trafalgar's reply21 Jun 2019, 17:36
Official
We regret the poor service delivery of the security service and guard concerned; we will escalate your concerns to the service provider and ask them to change the guard.
Trafalgar