Avoid Trafalgar-run complexes!!!!

I moved into a complex managed by Trafalgar at the end of May 2021 and submitted forms for addition to the complex access management system soon thereafter. I discovered on 24/8 that the request submitted almost 3 full months still hasn't been actioned. I sent an email to Mariska and my agent, Shereen Tait confirmed to my agent on 26/8 that I have been added to the system. I STILL haven't been added.

Furthermore, the complex doesn't allow deliveries to units due to covid and residents collect from the gate. I tested positive for covid and needed to be under isolation. I complained through my agent about the delivery rule clashing with isolation and she raised the issue with Mariska who verbally confirmed to me that the security company had now been advised to allow my deliveries in for the time being. This instruction also has not been cascaded down to the gate.

I raised these issues to Mariska via email and she has not responded to me even once, only Shereen - even then I'm still not added to the system.

Lastly, the same pedestrian gate that residents use to collect deliveries doesn't even have sanitiser and is a potential transmission risk for the very virus that the trustees claim they're trying to avoid. I also raised this with Mariska yet, there is still no sanitiser at the gate. I understand that the sanitiser issue is probably not a Trafalgar issue but speaks to the incoherence of some rules and Trafalgar's inability to address such issues when raised.