Ngl I came for their rare assets that were hard to find elsewhere

Dear Andile Brid,

Thank you for your honest feedback - we truly value it.

We’re glad to hear that our range of less common instruments, such as Live Cattle, caught your attention. Offering access to rare and niche assets is something we consciously focus on, because we understand that many traders develop specific strategies around markets that aren’t widely available elsewhere. It’s great to know you’re putting those patterns to work.

At the same time, we appreciate your comment regarding support. Providing clear, knowledgeable, and efficient assistance is extremely important to us, and your feedback helps highlight where we can continue improving. We are actively working on strengthening our support team’s expertise to ensure traders receive precise and helpful answers every time.

If you ever feel a response wasn’t fully clear, please don’t hesitate to follow up - we’re always ready to assist further and make things right.

Kind regards,
Tradeel Team