Extremely Bad Service

I am a greatly disgruntled customer as I paid for my spectacles early February and to date, exactly three months later I have not been given my pair of spectacles. I am being called to come and collect the lenses as I paid for the lenses then go else where to get frame that can fit those lenses else where. Meaning the R2000 I paid has gone down the drainage.

When I paid the R2000 in January, I asked for one frame to be kept for me just incase when the new frames come end of February I can choose a cheaper option which qualifies under the one advertised by the company in 2 pairs from R1000 deal. But instead of being called in to view the new frames that have come in, I was called to say my spectacles are ready, which I then asked which ones because I had never been called again to check the new frames. I told the optom I don't have money and the reason I can't to them it was because of their special offer otherwise I could have gone been to my usual optom.

Does this mean Trade Route Optometrist are taking advantage of us as clients because now I am being told I paid for the lenses, I should fetch them. What will I do with the lenses being a layman in the streets not an optom. Since March, I have been asked to give the company time to outsource and to date, three months later they have failed to deliver and do not care to keep me in the loop, they only react when I make contact.

As I informed the company that if I don't get helped in the two weeks it asked for, which is expiring today, I have the been assisted else where to get spectacles for R759.

I would like for a refund as only a service was rendered not a product I paid for was provided.

To date,the so called the optom who never introduced herself by name told me I must go and fetch the lenses ad I paid for them, when I asked if they sells lenses only she couldn't answer and I told her I paid for 1 service which is eye testing at R150, then part of the money for extras on my spectacles and the frame that I was yet to be called to choose end of February.