My worse experience with Jean Marc Trade

Warning if you want to buy a car from Trade Marc...

I was asked to remove this very same review from jean marc in order for him to assist me . It seems like he likes waiting time . refer to other reviews .

I bought a BMW X1 on the 19th of January 2022 from Jean Marc Auto for my Wife as I am most of time outside of the country or city. As a new owner I ask for any previous service history of the car if the car was in any accident or measure change, Jean Marc the owner told me that the car is in great great condition with no history of the car . Very unprofessional when it comes to communication ,making me run around telling me told to go bring the key to any BMW they will retrieve the history ,which according to them it was up to date . From the first few weeks of having the car,it started making a knocking noise which after reporting via my friend who works there he quickly took the car for a repair without telling me exactly what was changed. Then the same problem happen again 5 months prior the warranty expires . I told him that i do not want this car again even was in contact with embossment . Same old making me run around that he spend a lot of money fixing thie car and there is no problem with the car . Just 6 month after his warrnty expires while in the lengthy process of embossment the very same problem occur . Which i myself went to him to tell me that my warranty has expired , therefore i can not give back the car . With the same knocking soung on the engine i brought the car my self to Ross Duncan workshop which he reffererd me to. Supprisignly the mechanic told me that the car is a s**** car since there is a lot of failures that was long ago known by the owner but kept it from me. The oil pump was failure resulting a failure of crunk shaft ,conrods ect.... which cost me 89k to fix this engine so the car was almost a year in the workshop while i am working my way to orginise the founds the car was done in march- April 2023. But was only able to pick it in september due to the finance . 2 Month later the very same problem occur which this time it was under warranty of Ross Duncan since the part bought was original from BMW and Note that according to Duncan the oil Pump was recalled by BMW due to a manufacturing failure . The car was then Brought again to Ross to re-do the very same job he did in from novemebr 2022 to march 2023 .

From the date i bought the car till now 04-February 2024 i drove the car for only 2k in terms of mileage because the car was mostly in a workshop than with my wife . I got tired of the car after collecting it and fixing it, I decided to go sell it. Going to the car dealers 4 of them were happy about the condition i kept the car just to find out that the engine was changed at my suprise even giving me the old Engine number . Then tried reaching jean Marc without success then left him a voice note . after the message. Later on after insisting i eventually spoke to him with the same unprofessionalism that first the car engine is correct that i do not understand while i was the one calling to ask about the engine change without me being aware , then he will say yes the engine was changed while with me by the time i was sending the car to him to fix the noise in the engine . I will respond if you changed something measure like that will you not communicate with your customer as always he will say :"You can bring me anywhere you want i have not done anything wrong ".

Later on he come back in whatsapp saying i will go in my docs and revert back . on the 2nd i recived an email saying that yes the car engine was change 2 to 3 month prior i got the car ...Such a big hidden information to the client . Which now i am sitting with a car although repaired that i can not sell by the serious car dealer because of the engine change . He does not want to get his car back unless i do the trade in which i do not want anything to do anymore with Jean Marc auto . Dispite all the documents he sent me i asked him to please take his car back and sell it just to give me back regardless of my lossed of fixing the car , to pay me back the money i bought the car and i will sort out the bank myself . till now silence radio .

What a bad experience and customer care! Don’t bother going to this dealership Hopefully you do not end up having my bad experience with Jean trade Marc Audo .

I have all emails and whatsapp communications should anyone be interested in more details .